07 May Webinar Summary: How to Deal with Unruly People
Below you will find a recording of this webinar that was held on Wednesday, May 6, 2020, with Dr. Sarah Wooten and sponsored by Boehringer Ingelheim. This webinar summarized:
- Learning to navigate the human fear response
- Choosing how to respond to a challenging situation
- 5 ways to respond to difficult situations with clients and/or staff